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Payment Information

Longchamp.com is currently accepting orders using, Visa, Mastercard, American Express and Longchamp Gift Cards. We do not accept international credit cards when shopping on our U.S. site. Your purchase will be charged in U.S. dollars.

Does longchamp.com charge sales tax?

Sales tax will be added to orders shipping to the following states: California, Connecticut, Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, Pennsylvania and Washington. Tax calculations are based on the State of the shipping address.

When will my card be charged for my online purchase?  

Longchamp.com will only charge your credit/ debit card when your order is shipped. Prior to this you may see an authorization on your card at the time that you place an order online. These funds are kept in Pending status until your order is shipped. If you have created multiple orders or attempts online there is a chance that you created authorizations which can be reversed within 24hrs by contacting Customer Service at 1(888) 828-8081.

Return and Exchange Policy

Personalized Items

All personalized items are final sale and cannot be returned or exchanged. As a result, you have no option to claim any right of withdrawal. We therefore recommend that you give the time and attention required for designing your item.

Standard Items

  • Full price merchandise can be returned for a full refund within 14 days of purchase date for in store sales and 14 days from delivery date for online orders. Refunds will be issued in the same form as was utilized for payment.
  • Merchandise being returned must be new, unused and in perfect condition.
  • If you have passed the return deadline we must issue a merchandise return card or an exchange as long as the item being returned is within our current collection online. If you wish to exchange, you may do so at any Longchamp boutique, but note that they cannot offer refunds on online purchases. Please visit our store locator to find a boutique near you. 
  • Merchandise purchased at Macy’s Herald Square can only be returned for a refund at their location and no other Longchamp boutique.
  • Longchamp retailers and department stores will not accept any returns or exchanges from Longchamp.com and our Longchamp boutiques.
  • SALE and past collection items are not eligible for refund or exchange. Price adjustments on previous purchases are not permitted.
  • Merchandise purchased at our outlet boutiques are FINAL SALE.

When processing returns your credit card will be refunded for the price of the item and any applicable taxes, once the item has been received. Shipping charges are not refundable unless we have made a shipping error. A confirmation email will be sent for online returns once processed. The refund will be credited back to the original method of payment. Please allow approximately 7-10 business days in order to see the credit back on your card.

In the event that you have received a damaged item or we have processed your order incorrectly, please note that you must notify customer service within 7 business days of delivery date. We will provide a UPS return label to expedite your return.

Once the 7-day period has elapsed, the item will be deemed to be free of any visible defects.

Shipping Information

Personalized Orders:

Our personalized Le Pliage bags are created at our workshop in France. We only provide ground shipping which takes approximately 4-5 weeks from the day you place your order.

Shipping costs are as follows:

Orders under $200 = $8.00

Orders over $200 = Free Shipping

Standard Orders:

Shipping costs depend on your order total and the delivery option you choose:

Order Total

Ground

Express

Overnight

$0 - $200

$8.00

$18.00

$28.00

$201- $400

FREE

$22.00

$32.00

OVER $401

FREE

$25.00

$35.00

Alaska, Hawaii and Puerto Rico: we only ship to these destinations by using the Ground shipping method.

Delivery lead time:

Ground: 5-7 business days

Express: 2-3 business days

Overnight: next business day (please read processing times below)

Processing times:

Express & overnight orders are given top priority and follow the following processing time:

Orders placed Monday- Friday before NOON EST will be shipped out the same day (excluding holidays) and if placed after this deadline will ship out the following business day.

Orders placed on Friday after NOON EST will ship out on the following Monday.

Please note for security reasons, Longchamp purchases over $600 will require signature from the recipient when delivered. 

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