Effective immediately- Last revised March 2013
UPDATING THE POLICY
INFORMATION WE COLLECT
During your visit to our Site, we may at times ask that you submit personal information in order to provide the services that you request from us. We will collect personal information from you when you: purchase products from us, whether online or at one of our boutiques; register to create an account; sign up to receive our newsletters; share certain content from our website with your friends; complete a survey; participate in a sweepstakes or other promotions; contact us with comments and/or questions; or apply for a job online.
The information that we collect may include your name, billing and shipping address, email address, telephone number, date of birth, content from correspondence between you and Longchamp, details on items purchased and payment information in order to process your purchase, confirm your order and ship items to you.
If you use a public computer to visit your Longchamp account online, we strongly encourage you to log out at the end of your session. By doing so, although your information will be stored with us, it will not be accessible to anyone else from that computer.
Cookies and Other Tracking Technologies
Please note, our Site will not operate if you disable the cookies settings from your browser. We use this technology, in part, to determine what country you are accessing our Site from. If you still wish to decline cookies you must access the ‘Help’ menu of your browser to change your preferences.
USAGE OF INFORMATION
Longchamp will use information we collect from you for the following purposes: to fulfill your requests for products and/or services; keep you informed about your orders, special events or promotions; detect and prevent fraud and abuse; resolve disputes; troubleshoot problems; enforce our rights; and comply with legal obligations. We may also maintain and use customer data for market research; to review and improve our merchandise selections; improve our stores, website, quality of service and your and other customers’ overall shopping experience. If you submit your resume online, we may use the information you provide for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.
If you provide inaccurate or incomplete data, Longchamp may not be able to inform you of specific events or promotions and provide you with our services.
We may disclose information that we collect from you to outside third party companies, to the extent permitted by law for the following purposes: to help maintain our customer database; support us in distributing emails; assist us in direct marketing; monitor Site activity and content and provide fraud prevention. As necessary, the personal information that you provide to us may be processed by these third parties, solely on Longchamp’s behalf. They are not authorized to use your information for any other purposes other than to provide the contracted services.
We may also disclose your personal information if required by law in the case of a legal claim or proceeding or to limit our legal liability and to protect our rights or the rights of visitors of this Site or the public.
However, technical and legal circumstances beyond our control prevent Longchamp from ensuring that your information will never be disclosed in ways not otherwise described herein. For example, among other things, we may be required by law, regulation or court order to disclose information to government representatives or third parties under certain circumstances. If Longchamp is requested by law enforcement officials or judicial authorities to provide information on individuals, Longchamp may, without your consent, provide such information. In matters involving claims of personal or public safety or in litigation where the data is pertinent, Longchamp may use or disclose your personal information without your consent or court process. Further, corporate restructuring, sale of assets, merger, divestiture and other changes of control or financial status affecting Longchamp may require disclosure as an incidental result of a transfer of assets by operation of law or otherwise. Therefore, Longchamp and its business partners do not promise, and you should not expect, that your private information shall remain private under all circumstances.
THIRD PARTY WEBSITES
On our Site you may be able to access links to third party websites, which could have different privacy policies then ours. We advise you to check their policies as they are independent from us and we are not responsible nor have control over their information or activities.
Longchamp uses reasonable security measures to reduce the possibility of loss, misuse and/or alteration of information under our control. We store your personal information on a secure server and use procedures designed to protect the information we collect from you, from unauthorized access, use, modification or disclosure.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders over the internet. This is an encryption tool that provides security while transmitting this information online. The SSL encrypts, or translates, your order information into an indecipherable code, which is processed immediately. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you’ve entered this page the (URL) will change from http to https and you will notice a ‘lock’ icon on your browser to let you know you have entered a secure area. You will remain in the secure zone for the entire checkout process until you receive an order confirmation number on our Site.
To provide you with an increase level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication. Also, it is our policy to never send your credit card number via e-mail. Our customer service center and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information to us.
While we use reasonable means to ensure the security of personal information you transmit on our Site, we cannot guarantee that such information will not be intercepted by third parties. The transmission of data over the internet cannot be guaranteed to be 100% secure. Longchamp cannot and does not guarantee that such security measures will prevent the loss, misuse and/or alteration of information under its control, and Longchamp shall have no liability for such loss, misuse and/or alteration of information.
Longchamp does not knowingly collect any personal information from, children under the age of thirteen. Longchamp’s Site is for use by adults 18 years of age or older. We will remove from our files any personally identifiable information of anyone we discover to be under thirteen years old. Any online sweepstakes or contest are restricted to entrants who are at least eighteen years old.
GOVERNING LAW; JURISDICTION
If you have any comments or questions about your privacy or security on our website or want to update, correct or request removal of your personal information from our customer database, and/or our newsletters please email us at:
You may also contact us at:
Attn: Online Store
713 Madison Avenue
New York, NY 10065
Mon-Sat 9am – 5pm EST
When contacting us, please be sure to provide us with your name, mailing address, email address and/ or telephone number(s) in order to be sure we handle your request correctly. Please note that some personal information also may continue to be stored on back up files for legal, financial or technical reasons.