Frequently Asked Questions

Accessibility

Guide and accessibility

INTRODUCTION

This page is a user guide for the site.

To check the accessibility rating of this site, please consult the declaration of conformity.

The Web Accessibility Initiative (WAI) defines web accessibility as:

Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. Web accessibility also benefits others, including older people with changing abilities due to aging.
Web accessibility encompasses all disabilities that affect access to the Web, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

See WAI’s Introduction to Web Accessibility.

SITE LAYOUT

MAIN NAVIGATION BAR

The site is divided into 10 sections, each accessible from the main navigation bar:

  • Homepage;
  • Le Pliage;
  • Women’s Bags;
  • Men’s Bags;
  • Small Leather Goods;
  • Luggage;
  • Accessories;
  • Ready-To-Wear;
  • Shoes;
  • Le Pliage Personalized.

OTHER MEANS OF NAVIGATION

  • a site map accessible via a link in the page footer;
  • a search window to the right of the main menu;
  • a secondary menu in the top left of the page linking to the following sections:
    • Maison Longchamp;
    • Points of Sale;
    • Contact.
  • a secondary menu in the top right of the page linking to the following sections:
    • My Account;
    • My Bag.

HEADER NAVIGATION

  • The level 1 header is the main site header.
  • The level 2 header is the header for the section or product consulted.

Header navigation is supported by the majority of assistive technologies and browsers. Most screen readers provide a feature to jump to the next header.

SHORTCUTS

The shortcuts listed at the beginning of the document facilitate navigation to the main parts of pages.

KEYBOARD NAVIGATION FOR INTERACTIVE COMPONENTS.

Some components of the site use JavaScript technology. The structures of these components are scheduled to be adapted for keyboard navigation in compliance with international recommendations.

Users of screen readers should access these components in form mode (or activate form mode when viewing them) to avail of their predictive function, as recommended in the user guides (currently in production).

The components of the site to be adapted for keyboard navigation are listed below.

REPORT A MALFUNCTION

Should you, despite our best efforts, experience accessibility issues on our site, we welcome your feedback by mail to help-usa@eshopping.longchamp.com.

Declaration of conformity

A NOTE ON THIS DOCUMENT

The declaration of conformity is considered valid with respect to the latest version of the French government’s General Accessibility Reference for Administrations (RGAA) available on the upload date. Upon publication of a new version of RGAA, any declaration linked to a prior version shall be rendered invalid. The company will be expected to comply with the latest version published within 18 months.
Note that a declaration of conformity may be updated on several occasions with respect to a single site and a single version of RGAA, for the purposes of demonstrating accessibility measures and updating the accessibility rating.

INTRODUCTION

This is not a help page. This is a declaration of conformity with RGAA 3.0, a reference document used to determine the overall site accessibility rating in accordance with regulations. This page is mandatory for the purposes of compliance with RGAA 3.0. Should you require assistance in navigating the site and its specific layout, please see below our contact informations.

The declaration of conformity for the longchamp.com site was drawn up on September 30, 2016.

RGAA version 3.0 2016 was used for testing

TECHNOLOGIES USED TO CREATE THE SITE

  • HTML5
  • CSS
  • JavaScript
  • Drupal CMS

BROWSERS AND ASSISTIVE TECHNOLOGIES USED TO TEST CONTENT ACCESSIBILITY

The content rating was tested on the basis of the RGAA baseline combination for the following versions:

Baseline used to check compatibility with accessibility

Browser

Assistive technology

Firefox 38.0.5

NVDA 2015.1

Internet Explorer 11

JAWS 15

Safari OSX

VoiceOver

COMPENSATION

Please note that pursuant to Article 11 of the French Disability Act February 2005:

disabled persons are entitled to compensation for the consequences of their disability, irrespective of the cause or nature of their impairment, age or lifestyle.

Consequently, individual organizations have an obligation to take all necessary measures to provide access, within a reasonable period of time, to any information and features solicited by disabled persons, irrespective of whether the content has been granted an exemption. The option to request alternative accessible content must be offered to users on the help page via an accessible means of contact (email address or contact form).

STORE LOCATOR

The Store Locator homepage uses Google Map. Please consult this page for accessibility compliance of Google Map. 

FEEDBACK ON IMPROVEMENTS

We welcome your feedback on improving the accessibility of the site. Please inform us of any issues you experience by mail to help-usa@eshopping.longchamp.com.

CONTACT US

If you have any comments or questions about accessibility on our website, please email us at: 

help-usa@eshopping.longchamp.com.

You may also contact us at: Longchamp
Attn: Online Store/ Privacy Manager
713 Madison Avenue New York, NY 10065 1(888) 828-8081
Mon-Sat 9am – 5pm EST

When contacting us, please be sure to provide us with your name, mailing address, email address and/ or telephone number(s) in order to be sure we handle your request correctly.

Qr Code WeChat
  1. Enregistrer l'image
  2. Ouvrir le scanner d'image sur Wechat
  3. Choisir l'image dans votre album